Terms of Service

01. Operator Entity & Non-Custodial Protocol

The BitChange cryptocurrency exchange protocol (bit-change.net) is owned and operated by Pillay R Group Company Limited (referred to herein as "Company", "Operator", "we", "us", or "our"), a corporate company incorporated and registered under the laws of the Republic of Seychelles (operating term: 2025–2026).

Registered Corporate Office:
Pillay R Group Company Limited
P.O. Box 87, Victoria, Mahé, Seychelles

BitChange operates exclusively as an automated, non-custodial cryptocurrency conversion gateway. Pillay R Group Company Limited does not maintain customer custodial balances, provide fiat checking or savings facilities, hold deposits, or function as a centralized custodial exchange. When an exchange order is initiated, you transfer digital assets directly to an ephemeral, programmatically generated blockchain deposit address. Once your incoming transaction receives its required confirmation on the network, the protocol automatically swaps and broadcasts the converted digital assets to your designated recipient wallet address.

02. Zero Registration & Anonymous Access

Pillay R Group Company Limited operates BitChange on the core philosophy of digital financial sovereignty and peer-to-peer privacy. Using BitChange does not require creating an account, submitting an email address, providing a telephone number, or undergoing Know-Your-Customer (KYC) identity verification.

Because there are no user accounts or persistent profiles, each transaction is executed on an ephemeral, order-by-order basis. Users are solely responsible for bookmarking their dynamic order URL (e.g., https://bit-change.net/order/XYZ123) or saving their unique 6-character Order ID for reference and support.

03. Exchange Rates & Transparent Fee Structure

Pillay R Group Company Limited provides straightforward, institutional-grade pricing with zero hidden markups across two distinct execution modes:

• Floating Market Rate (0.5% protocol fee): The estimated exchange rate is based on live order-book depth across decentralized and liquidity routing partners. Final settlement is locked at the exact moment your deposit receives its required network confirmation on the blockchain. This option is recommended for fast, cost-effective execution.
• Fixed Rate (1.0% protocol fee): The exchange rate displayed on your order creation screen is guaranteed and frozen for a 30-minute window, fully insulating you from market volatility while your incoming deposit confirms on-chain.

All outgoing blockchain network miner/gas fees necessary to broadcast your payout to the destination wallet address are bundled transparently into the exchange rate calculation.

04. Destination Addresses & User Obligations

The user represents that they are the legitimate owner or designated beneficiary of the destination wallet address provided. Users are strictly responsible for ensuring that destination addresses are accurate and compatible with the specific blockchain network selected (e.g., verifying ERC-20 vs. TRC-20 vs. BEP-20).

For blockchain networks that utilize secondary routing identifiers—such as Destination Tags, Memos, or Payment IDs (including Ripple XRP, Stellar XLM, or Toncoin TON)—the user must verify whether their receiving wallet or exchange account requires this tag. Pillay R Group Company Limited is not liable for lost funds resulting from erroneous or omitted destination tags.

05. Order Expiration & Refund Procedures

Each exchange order remains active for a 30-minute deposit confirmation window. If a deposit is broadcast after the 30-minute window or falls below the minimum order threshold ($45.00 USD equivalent), our automated engine flags the deposit for manual or automated safety review.

In the event of an expired deposit, underpayment, or transaction dispute, our 24/7 Support Desk will assist you in either executing the exchange at the updated market rate or issuing an automated refund back to your originating deposit address, minus standard blockchain network broadcast fees.

06. Protocol Availability & Risk Disclosures

While Pillay R Group Company Limited maintains 99.98% platform gateway uptime with multi-region redundancy and enterprise DDoS mitigation, cryptocurrency trading and blockchain networks inherently involve risks including sudden network reorganizations, mining delays, blockchain hard forks, and rapid price volatility beyond our operational control.

The BitChange platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, statutory, or implied.

07. Governing Law, Corporate Operator & Legal Notices

These Terms of Service, the operation of BitChange, and any legal relationship between users and the operating company shall be governed by, and construed in accordance with, the commercial laws of the Republic of Seychelles.

All legal inquiries, formal notices, or regulatory communications regarding BitChange must be addressed directly to the registered operating entity: